Reverse logistics, management of returns, quality control, refurbishment and repairs is a challenging set of processes for any business. Your clients expect immediate satisfaction of credits for returns as well as instantaneous repairs while you determine the status and appropriate debit or credit for each transaction. Every delay results in dissatisfaction for you and your customer.
Without specific operating procedures, each reverse transaction can lead to inefficiencies resulting in:
- Additional unnecessary costs to you; administrative, sales and operational
- Unhappy clients/customers
- Loss of client’s confidence in your ability to complete the transaction within their expectations
Sam-Son will either implement your current processes or help you develop a rational reverse logistics process for your business and any special processes for your individual accounts. These functions can be controlled and costs can be contained!